Frequently Asked Questions
• Why Shop for print services Online?
By opting for online services to attend to all your print needs you can order the product with print you desire at your convenience from wherever in the world you are. It also allows you to place orders beyond our office hours.
• How Do I Find a Product in the Online Shop?
You can either find your product through the “All Products” (link) tab on the home page or simply use the search tool on your top right corner of the screen
• Why Does the Store Want Me to Register and Log In?
a) Once you register, you will confidentially give us your billing and shipping address & payment preference. Therefore the next time when you come to purchase something, you may not have to retype all that.
b) Even if you close tab in the middle of shopping your orders will still remain in the shopping cart
• How Do I Order and Pay?
You can order by adding products to your shopping cart. Here you will be asked for cutomisation options for products that can be customized. Next step is checking out. Payment using a debit or credit card is accepted by our gateway. Visa, Mastercard and Amex are accepted at the payment gateway.
• How will I receive my goods?
Delivery within Colombo will be through our own delivery team on a motorbike or in a three-wheeler. Outside of greater Colombo the courier companies will assist our deliveries. Larger orders and products will delivered using vans or trucks.
• Will the artwork and text I upload checked by someone before print
We will get in touch with you on your given contact information with a proof of your electronic transaction prior to printing. Please note that after this point the artwork is solely your responsibility as the font size and the colour may vary to what you see on your display screen.
• What is the return policy?
We accept returns for manufacturing defects or damage in transit while being delivered. However due to the customized nature of the product we will not accept further artwork changes after you have approved them. Change of mind will not apply after this approval. We will also not accept returns if the defects are reported after an event has concluded.
• How do I cancel/ change an order?
A customer service officer from the Anim8 team will be in touch with you during the process of making preparations for your artwork to be finalized. When they contact you for your approval and other necessary details, there will be an opportunity to change or cancel the order before we commence the physical work on your job. After the work has commenced, we will charge you for the work completed so far.
• How do I report a problem?
We will be in touch with you during the process of your order but if that is not sufficient please be kind enough email us at firstname.lastname@example.org